Monica Gonzalez is committed to safeguarding your personal information and protecting your privacy. We encourage you to take a few minutes to read our privacy policy below in order for you to understand how your personal information is treated. Should you have any queries, please contact us at info@monicagonzalezmakeup.com. In all cases we will treat your personal information with no less protection than that provided for by the Australian Privacy Principles set out under the Privacy Amendment (Enhancing Privacy Protection) Act2012 (Cth) and any other privacy laws that are in force in Australia. 

How we collect personal information about you:

We collect personal information when:

1.     You interact with the system online (via our booking online forms);
2.     You phone the business to make a booking;
3.     You visit in person;
4.     Via any other means that you might interact with any of Monica Gonzalez’s representative such as email;
5.    We might search any online public listing to find additional information on you, which Monica Gonzalez may use. For example, we may use your email, mobile, or name to look up your profile on Google, Instagram, Facebook, Twitter, LinkedIn or any other website or social media site. 

If you provide us with information via our website this information will only identify who you are if you provide us with your details (for example, if you provide us with your contact details). 
When you visit our website our web server collects the following types of information for statistical and security purposes:
Your Internet service provider’s address
The number of users who visit the website;
The date and time of each visit; 
The pages accessed; and 
The type of browser used.

Why we collect personal information and what is it used for:
We store your personal information to communicate with you in relation to your booking. 

We may use the information for:
1.     Monica Gonzalez to correspond with a client; and
2.     Monica Gonzalez to keep notes and offer their best possible service to their clients.

How we hold or store the information we correct: 

We store the information you provide to us and the information we collect electronically in our computer databases in order for Monica Gonzalez to communicate with you in relation to your booking. Access to our computer servers is controlled by firewalls and best practice security protocols.

To whom we disclose your personal information to:

We disclose personal information to our contractors only for a purpose that is consistent with the way we have informed you that we will use the information in this privacy policy. We may also disclose personal information to any person or authority where we are required to by law.

Other than what we have set out in our privacy policy, we will not disclosure your personal information without your prior consent.

Cookies:

We use cookies to store and track information about your usage of our services. Cookies are encrypted and unidentifiable bits of information sent to your browser from a web server that is stored on your computer's hard drive. Cookies are set each time you register, or log in or log out of our website. Cookies may be used to store your username and password so that you don't have to re-enter it each time you visit our website. 

We may also use cookies to gather aggregated information about user habits on our website and services. For example, we may use cookies to estimate the number of concurrent users, estimate the total number of users, measure traffic statistics and to better understand how our users are using our services.

Our use of cookies also allows registered users to be presented with a personalised version of the website, carry out transactions and have access to information about your account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please see the instructions on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.

Amending, deleting and how you can obtain access to your personal information:

We try to ensure that all personal information about you that we collect, use or disclose is accurate, complete and up-to-date.

If you want to obtain access to any personal information and data that we hold about you, or believe any of your personal information that we hold is inaccurate, incomplete or it is not necessary to hold it, you can contact Monica Gonzalez at info@monicagonzalezmakeup.com and we will use reasonable efforts to provide it and, if required, correct it.  

Upon your request, we will provide you with a summary of your personal information. In your request, please provide us with the name and date listed under your last make-up service so that we can accurately check our records.

You may at any time, request that we amend or delete your personal information from our database by emailing info@monicagonzalezmakeup.com with the name, date and type of your last make-up service and the information you want to amend or delete. If you need us to delete, correct or amend this data, we will do so within 30 days.

Security and retention policies: 

We are committed to ensuring the security of the information we hold about you. We take all reasonable steps to ensure that the information we hold about you is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. If you have requested your personal information to be removed from a particular restaurants database we will take reasonable steps to destroy the information and/or ensure that the information is de-identified.

We maintain our servers in a highly secure server environment with 24/7 firewalls, security protocols, and support to prevent unauthorized access and data security. 

If you use the Internet to communicate with us, you should be aware of the risks in transmitting information over the Internet. We do not have control over information while in transit over the Internet and we cannot guarantee its security. Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.​

Making a complaint: 

If you would like to make a complaint about our collection, use or disclosure of personal information, or if you believe that we have not complied with this privacy policy, please contact us at info@monicagonzalezmakeup.com.

When contacting us please provide us as much detail as possible, in particular, the type of your make-up service and the date of that service.

We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.